Shipping policy

Orders are processed and dispatched Monday to Friday (excluding UK public holidays).

For any shipping enquiries, please contact us at hey@okaid.store and include your order number.

Shipping

UK Customers

Your order will be shipped using one of our trusted delivery partners, including Royal Mail, DPD, Evri, Yodel or DHL Express UK.

The carrier selected will depend on your order, delivery location and the service available at the time of dispatch.

Estimated delivery time is 1–2 business days after your order has been dispatched.

International Customers

International orders are typically shipped via DHL Express; however, alternative tracked shipping services may be used depending on the destination, availability and current international shipping conditions.

Estimated delivery times vary depending on the destination but are typically 5–8 business days after dispatch. Delivery estimates do not include any delays caused by customs clearance or other circumstances outside of our control.

Customs, Duties & Taxes

International orders are not shipped with duties and taxes prepaid. Any customs duties, import taxes, VAT, handling charges, clearance fees or other charges imposed by the destination country are not included in the price of your order or the shipping fee paid at checkout.

The customer is responsible for paying all applicable customs duties, import taxes and other charges required by the destination country before or upon delivery.

These charges are determined by the customs authorities and/or courier in the destination country and are outside of Okaid's control. We cannot guarantee or provide an exact estimate of the amount that may be charged. We recommend checking your country's import rules and potential charges before placing an international order.

By placing an international order with Okaid, you acknowledge and accept that you are responsible for any customs duties, taxes and import charges associated with your order.

Refused, Unpaid or Returned International Parcels

Customers are responsible for ensuring that they are able to receive their order, that the delivery information provided is correct, and that any customs duties, taxes or other charges requested by the courier or customs authorities are paid.

If a parcel is returned to Okaid because customs duties or taxes were not paid, delivery was refused, the parcel was not collected, an incorrect or incomplete address was provided, or the customer otherwise failed to accept or facilitate delivery, the order will not be eligible for a refund, except where a refund is required by applicable consumer law.

Any additional costs incurred as a result of the parcel being refused or returned, including return shipping fees, customs charges, courier fees or handling charges, may also remain the responsibility of the customer.

This does not affect any statutory rights you may have in relation to faulty, damaged or misdescribed goods or any other rights that cannot legally be excluded.

International Shipping Delays

Please be aware that international shipping times and costs may occasionally be affected by circumstances outside of our control, including conflict, civil unrest, geopolitical events, airspace restrictions, customs delays, severe weather or courier disruptions.

In these circumstances, delivery may take longer than the estimated timeframe and alternative tracked shipping services may be used where necessary.

Pre-Orders

An item may every now and again be on pre-order and this will be made clear on each product page. Once a pre-order has been placed, we are unable to cancel it as production and fulfilment begin shortly after your order is confirmed.

Once your pre-order has been delivered, eligible items may be returned in accordance with our Returns & Refunds Policy.

If your order contains both in-stock and pre-order items, we can arrange separate shipments upon request before dispatch. Please note that an additional shipping charge may apply.

All pre-order shipping dates are estimates only and may be subject to change due to production schedules, supplier delays or circumstances beyond our reasonable control.